'Do the math': Verizon's $20 outage credit ignites fierce customer debate Jan 16, 2026 · The Washington Times Newsroom · washingtontimes.com read more » Instead of settling the controversy, the $20 credit Verizon issued following a nationwide outage ignited a heated online debate. The argument was over a deceptively simple question: What is a day without cell service actually worth? Read more »